Terms and Conditions

Last updated: 6 June 2026

These Terms and Conditions apply to all purchases made through the website of Oliver & Sophie Melbourne, located in Melbourne, Australia, and reachable via info@oliversophiemelbourne.com.

  1. Applicability

By placing an order, you agree to these Terms and Conditions, our Return Policy, Shipping Policy, Payment Policy, Privacy Policy, and Cookie Policy.

  1. Product Information

We make every effort to describe our products accurately and provide up-to-date information. Colours may vary slightly depending on your screen settings. Typographical errors, pricing errors, and inaccuracies may occur; no rights can be derived from such errors.

  1. Ordering and Payment

Orders will only be processed after full payment has been received. Available payment methods (Payment Providers) may vary by country. Customers are responsible for verifying which payment methods are available in their location.

  1. Processing and Delivery
  • Processing time (dispatch): 1 to 3 business days.
  • Shipping time after processing: 1 to 7 business days, depending on location.
  • Shipping takes place directly from our supplier in China; customs charges may apply.
  • The stated delivery times are estimates only. Delays caused by high demand, public holidays, or customs procedures do not entitle the customer to cancellation or a refund.
  1. Returns and Cancellations

Please refer to our separate Return Policy for all conditions. Cancellation after an order has been placed is not possible, and a refund or chargeback may not be initiated before the item has been received.

  1. Liability

We are not responsible for loss or damage during shipping if the tracking information indicates that the parcel was delivered to the address provided by the customer. Our liability shall in all circumstances be limited to a maximum of the purchase price of the relevant item. Customers should always carefully verify their address details.

  1. Intellectual Property

All content on this website (including text, photographs, logos, and design elements) is the property of Oliver & Sophie Melbourne and may not be used without prior written permission.

  1. Complaints Procedure

Complaints may be submitted in writing via info@oliversophiemelbourne.com. We aim to respond within 5 business days. For complaints regarding size or quality, please always include clear photographs and a description of the issue.

  1. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with Belgian law. Any disputes shall be submitted to the competent courts of the district in which Oliver & Sophie Melbourne is established, unless mandatory law provides otherwise.