Shipping and Delivery Policy

Last updated: 6 June 2026

We aim to deliver your order as quickly and accurately as possible. Below you will find all information regarding our shipping and delivery policy.

  1. Processing Time (Dispatch)

Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive a tracking code by email.

  1. Delivery Time

After processing, the average shipping time is 1 to 7 business days, depending on your location. Please note that delivery may be delayed during busy periods, public holidays, or due to customs procedures.

  1. Shipping Method and Origin

To reduce waste and minimise CO₂ emissions, we ship directly from our supplier in China. As a result, customs charges may apply depending on the country of delivery.

Our shipping partners are: Shipping Services.

  1. Shipping Costs

Shipping costs are displayed at checkout and depend on the weight, destination, and selected shipping method.

  1. Tracking Orders — Customer Responsibility

The customer is responsible for monitoring the tracking code through our website and the tracking link provided by email.

The customer is also responsible for tracking whether the parcel will be delivered to their home address or to a collection point, and for collecting the parcel if required.

If delivery takes longer than expected or if there is an issue with your shipment, please always contact us first via info@oliversophiemelbourne.com instead of immediately initiating a chargeback or refund request.

  1. Responsibility During Shipping

If the tracking information indicates that the parcel has been delivered, responsibility lies with the customer.

Please carefully verify your address details. Any address errors must be reported within 24 hours of placing the order via info@oliversophiemelbourne.com.