Privacy Policy

Last updated: 6 June 2026

This Privacy Policy applies to all services provided by Oliver & Sophie Melbourne, reachable via info@oliversophiemelbourne.com and located in Melbourne, Australia. We respect the privacy of our customers and handle the personal information you provide to us confidentially and in accordance with the General Data Protection Regulation (GDPR).

  1. What Information We Collect

We collect personal data that you provide when placing an order, creating an account, or contacting our customer service team, including:

  • Full name

  • Shipping and billing address details

  • Email address

  • Telephone number

  • Payment details (processed through our payment providers and not stored on our servers)

  • IP address and device/browser information

  • Order and transaction history

  • Information about your activities and behaviour on our website (through cookies)

  1. Purposes of Processing

  • Processing, shipping, and invoicing your orders.

  • Providing customer service and support.

  • Sending order updates, tracking information, and relevant communications.

  • Improving our services, website, and product range.

  • Preventing and detecting fraud and abuse.

  • Sending marketing communications, only where you have given your consent.

  1. Legal Bases

We process your personal data on the basis of the performance of a contract (your order), your consent (for example, marketing communications), a legal obligation (such as tax administration requirements), and our legitimate interests (such as fraud prevention and improving our services).

  1. Sharing Data with Third Parties

Your data will only be shared with third parties where necessary for the provision of our services, including:

  • Our payment providers: Payment Providers

  • Our shipping and delivery partners: Shipping Services

  • Our supplier(s) for the processing and shipment of your order.

  • Providers of analytics and marketing services (where applicable and in accordance with your cookie preferences).

Data processing agreements have been concluded with all such parties where required. We never sell your data to third parties. As part of our shipping process may take place directly from a supplier outside the EEA (China), transfers outside the EEA may occur; in such cases, we implement appropriate safeguards.

  1. Retention Period

We do not retain your data longer than necessary for the purposes for which it was collected, or as long as legally required (such as a 7-year tax retention obligation for administration records).

  1. Cookies

Our website uses cookies to improve functionality, analyse visitor behaviour, and support marketing activities. Please refer to our separate Cookie Policy for more information. You can adjust your preferences at any time through the cookie banner or your browser settings.

  1. Security

We take appropriate technical and organisational measures to protect your data against loss, misuse, and unauthorised access. All payments are processed through a secure SSL connection.

  1. Your Rights

You have the right to access, correct, delete, or restrict the processing of your personal data. You may also object to processing, withdraw your consent, and request data portability. To exercise any of these rights, please contact us via info@oliversophiemelbourne.com.

You also have the right to lodge a complaint with the relevant supervisory authority (in the Netherlands: the Dutch Data Protection Authority).

  1. Contact

Oliver & Sophie Melbourne — Melbourne, Australia — info@oliversophiemelbourne.com