Return and Refund Policy

We are sorry to hear that you are not satisfied with your order. We want to make the return process as smooth as possible for you.

Return Policy

You may return your order within 14 days of receiving it.

Please note that return shipping costs are the responsibility of the customer. Our central warehouse is located in Asia, so please take this into account when considering return shipping costs. The cost of a return shipment is typically between AUD $20 and AUD $40, depending on the shipping carrier you choose.

We strongly recommend using a shipping service with Track & Trace, as we cannot accept responsibility for lost return shipments.

Returns in 3 Simple Steps

Step 1: Contact Us

Send an email to info@oliversophiemelbourne.com with your order number and the reason for your return. Our support team will provide you with the return instructions and the correct return address.

Step 2: Ship Your Return

After receiving our instructions, send the items to the return address provided.

Please use a shipping method that includes Track & Trace. As the sender, you are responsible for the return shipment until it reaches our warehouse.

Step 3: Receive Your Refund

Once we have received and inspected your return, we will process your refund within 14 business days to your original payment method.

Cancellation Policy

Orders may be cancelled within 24 hours of being placed.

After this period, your order may already have entered the fulfilment process and can no longer be cancelled.

Important Notes

Returned items must be in their original condition, unused, and with all original labels and tags attached.
Items showing signs of wear, damage, washing, or alteration may not be eligible for a refund.
We reserve the right to refuse returns if we reasonably believe that the product has been used or damaged after delivery.
Return shipping costs are the responsibility of the customer unless otherwise required under applicable Australian consumer law.
All approved returns are sent to our central warehouse in Asia.
Shipping costs paid during checkout are non-refundable, unless required by law.
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include clear photographs so we can resolve the issue as quickly as possible.